( 02 · Service )

AI that answers, qualifies and follows up.

OGB Labs builds AI automation for businesses: AI agents that answer customers on WhatsApp, web chat and email, workflows that qualify and route leads, and integrations that move data between your CRM, ERP and other tools. Everything runs on your data and is reviewed before it goes live.
  • AI agents
  • Workflows
  • Chat & voice
  • Integrations
AI workflow builder with connected nodes for lead qualification and routing
AI support agent console with a customer conversation and resolution analytics
Channels
WhatsApp, web chat, email, voice
Models
Claude, OpenAI and open models
Typical first automation
2–4 weeks
Data
Stays in your systems

( What you get )

Everything an AI automation project needs.

  • 01

    AI agents

    Customer-facing assistants for support and sales that know your products, policies and pricing.

  • 02

    Lead workflows

    Every enquiry scored, enriched and routed to the right person, with drafted replies ready to send.

  • 03

    Back-office automation

    Documents read, data entered, reports written — the repetitive work handled automatically.

  • 04

    Integrations

    Connected to your CRM, ERP, WhatsApp, email, calendar and spreadsheets.

  • 05

    Guardrails

    Approval steps, logs and clear limits so automation never acts outside its brief.

  • 06

    Measurement

    Dashboards showing what was handled, what was escalated and the time saved.

( Good for )

Who this is for.

  • Sales teams drowning in enquiries
  • Support teams answering the same questions
  • Operations with manual data entry
  • Companies that want AI without a research project

( How we work )

Five steps, no surprises.

  1. 01

    Discover

    We map the problem, the users and the numbers that matter.

  2. 02

    Design

    Flows, interfaces and prototypes you can click before we build.

  3. 03

    Build

    Weekly releases, real demos, clean and tested code.

  4. 04

    Launch

    Go-live, store submissions, analytics and training.

  5. 05

    Care

    Maintenance, monitoring and improvements long after launch.

AI workflow builder with connected nodes for lead qualification and routing
AI support agent console with a customer conversation and resolution analytics

( FAQ )

AI Automation, answered.

What is AI automation?

AI automation uses language models to handle work that used to need a person — answering questions, reading documents, qualifying leads and updating systems — inside rules you set.

Which tasks should we automate first?

Start with high-volume, repetitive tasks that follow a clear pattern, such as first replies to enquiries or data entry from documents. We map these with you in the discovery phase.

Can the AI reply on WhatsApp?

Yes. We build agents on the WhatsApp Business API that reply instantly, hand over to a person when needed and log everything in your CRM.

Is our data safe?

Your data stays in your systems. We use enterprise model APIs that do not train on your data, and we add approval steps wherever an action matters.

Do we need a big budget to start?

No. Most clients start with one workflow, prove the value in a few weeks and expand from there.

( Next step )

Ready to build with AI?

Tell us what you want to build. We reply within one business day.